Payment Failed

Your payment could not be processed at this time

Common Reasons & Solutions

💳

Insufficient Funds

Check your M-Pesa balance or card balance and try again

🔒

Card Not Enabled for Online Payments

Contact your bank to enable international/online transactions

📱

M-Pesa PIN Timeout

If you didn't enter your M-Pesa PIN in time, try the payment again

🌐

Connection Issue

Check your internet connection and try again

What Should I Do?

  1. Check your M-Pesa/bank balance
  2. Ensure your card is enabled for online transactions
  3. Clear your browser cache and cookies
  4. Try a different payment method (M-Pesa if you used card, or vice versa)
  5. If problem persists, contact your bank or M-Pesa support

💡 Alternative Payment Methods

If you're having trouble with one payment method, try another:

  • M-Pesa: Fast and easy for Kenyan users
  • Visa/Mastercard: Works with any debit or credit card
Try Again

Need help? We're here for you!

Email: support@vanillarecoveryhub.com

Mon-Sat: 8 AM - 8 PM EAT

✨ ASK VANILLA AI